Thank you for shopping with IrieCare. All orders will be shipped within 1-7 business days after purchase. All orders will receive a tracking number via email (check spam or junk mail just in case).
All orders placed are final sale. We do not process any returns/exchanges. There are no refunds or cancellations once the order has been processed and fulfilled. Should you have any issues with your order, anything missing from your order or incorrect product, please contact customer service via email. Support@iriecare.com.Please allow 24-48 business hours from the date your email is sent, to be reviewed and responded to. Should your inquiry require more investigation attention or processing, please allow 48 more business hours to review and respond.
All shipping rates will vary depending on a few different factors, some of which include: • Selected shipping method • Location • Reshipment *Should any refunds or store credits be issued at any time, under any circumstances, shipping cost are not included.
Processing Time for Shipping:
Our hours of operation for shipping are Monday through Friday, 9 a.m. to 6 p.m. EST, excluding weekends and major USA holidays. Orders will ship 1-7 business days after your order is placed. *NOTE: during restocks, new releases & special promotions, there can be an additional 2-4 business days of processing time. Transit times will vary based upon a few different conditions, including but not limited to: • Total distance between us and you • Whether your parcel is a domestic (USA) • Post office closure or emergent circumstances Please note that this time frame is an estimate and not a guarantee. Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
Tracking My package:
Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.
Lost or Stolen Packages:
If your package has been confirmed via USPS delivered and you did not receive it, you must file a claim with USPS as we are not responsible for lost or stolen packages. Once you file a claim with USPS, the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address, which is the case most of the time. If your package is returned to sender due to an insufficient address or any reason at all, you will be issued a store credit (minus shipping costs) once it is confirmed that IrieCare has received the product. Frequent Shipping Challenges That We've Seen During COVID-19:
My Package says Delivered but I didn't Receive It:
USPS has been marking items as delivered and not actually delivering them. First, check with your neighbors or your leasing office (if applicable), then wait 1-2 days for it to show up. If those options didn't work, please contact IrieCare immediately. Lastly, go up to your local USPS and ask to speak to the postmaster and explain the situation (be sure to have your tracking number handy).
My Package says that it's delayed and I paid for priority shipping:
Unfortunately, IrieCare has no control with USPS transit times. Once we ship off the package, we are no longer in control of how long it's going to take to get to you. Due to COVID-19, USPS has been extremely delayed for First Class & Priority Shipping. Priority shipping does not guarantee you a delivery date even though the estimate is shown. If your package has been delayed over a week after the expected delivery date, please contact IrieCare as soon as possible.
I Got A Tracking Number, But I Don't See Any Updates:
Please allow 1-2 days for your tracking to update. Please reach out to IrieCare if your tracking doesn't update by Day 3. There have been rare cases where the package will not show any tracking at all and it will just show up and then be marked as delivered.